Effective Date: 20/07/2023
Shipping Partners
At GY6 Sales Online, we partner with The Courier Guy to ensure reliable and efficient shipping services for our customers. The Courier Guy is a reputable courier service known for its dedication to timely deliveries and excellent customer service.
Shipping Destinations
We offer shipping services to customers located within South Africa.
Order Processing Time
Upon receiving an order, we strive to process and dispatch it as quickly as possible. Order processing usually takes 24 hours except over weekends, that will be done on the next Monday. Please note that orders placed after 16:00 PM will be processed on the next business day.
Shipping Time
The estimated shipping time depends on the destination and shipping method chosen at checkout. As a general guideline, please allow for the following shipping times:
Please note that unforeseen circumstances such as customs delays or extreme weather conditions may impact shipping times.
Shipping Costs
Shipping costs will be calculated at checkout based on the destination, weight, and shipping method chosen by the customer. Customers will have the option to select from various shipping methods with different delivery times and associated costs.
Tracking Orders
Once an order is dispatched, customers will receive a shipping confirmation email containing a tracking number and instructions on how to track the package. Customers can use this tracking number to monitor the status and location of their shipment.
Shipment Confirmation and Delivery
The Courier Guy will make every effort to deliver packages to the provided shipping address. Upon successful delivery, customers will receive a delivery confirmation email. If, for any reason, the delivery is unsuccessful or if there are any delivery-related issues, we encourage customers to contact our customer support team for assistance.
Undeliverable Packages
In the event that The Courier Guy is unable to deliver a package due to an incomplete or incorrect address, the customer will be notified, and the package will be held at a local depot for a specified period. It is the responsibility of the customer to contact The Courier Guy to arrange for re-delivery or collection. Additional shipping charges may apply for re-delivery attempts.
Shipping Restrictions
Please be aware that some items may be subject to shipping restrictions based on local laws and regulations. It is the responsibility of the customer to ensure that their order complies with any applicable restrictions or import regulations.
Shipping Insurance
We strive to ensure that all packages are delivered in excellent condition. However, for added peace of mind, customers have the option to purchase shipping insurance during the checkout process. Shipping insurance provides coverage for lost, stolen, or damaged packages during transit.
Return Shipping
In the event of a return, customers are responsible for covering the shipping costs unless the return is due to an error on our part or a defective product. Please refer to our Return Policy for more information on the return process.
Contact Information
For any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team at:
We value our customers and strive to provide the best possible shipping experience. Thank you for choosing GY6 Sales Online!